Privacy Policy

Information you provide

We collect information you enter when using our services, such as your name, email address, phone number, billing and delivery address, account details, order details and contact-form messages.

Technical information such as IP addresses, browser details and site activity may be processed by the website, hosting and security services to operate and protect the site.

Why we use it

• To process orders, arrange delivery and provide order support.
• To operate customer accounts and password-reset requests.
• To respond to enquiries and resolve product or payment issues.
• To maintain security, prevent misuse and meet applicable record-keeping obligations.

Storage and service providers

Account, order and enquiry-related information is handled through our WordPress and WooCommerce website, hosting services and authorised support tools. Contact-form enquiries may be delivered to an authorised support mailbox managed by our website support provider.

Information needed to fulfil a service may be shared with authorised hosting, email, delivery, payment and website-support providers. Payment information submitted to Razorpay is processed under its own Privacy Policy. Do not include card details, passwords or OTPs in contact-form messages.

Cookies and sessions

The site uses cookies and session data for functions such as keeping items in your cart, remembering sign-in status and supporting checkout. You can manage cookies in your browser; blocking essential cookies may prevent the cart, login or checkout from working correctly.

Retention and security

We retain information as needed to provide services, resolve enquiries, maintain business records and meet applicable obligations. Access is limited to authorised people and service providers who need it for these purposes. No internet service can guarantee absolute security.

Your requests

Contact us to request access to, correction of or deletion of your personal information, or to raise a privacy concern. We may need to verify your identity before acting on a request. Some records may need to be retained where required by law or to resolve an outstanding transaction.

Other websites and updates

Links to payment providers, WhatsApp and social platforms take you to services with their own privacy practices. This page may be updated when our services or data-handling practices change.

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