Return & Refund Policy

Damaged, incorrect or defective items

Please contact us promptly if an item arrives damaged, defective, incorrect or materially different from its description. Include your order number, a description of the problem and photographs where available. Retain the product and packaging while we review the issue.

We will assess the issue and discuss an appropriate replacement, return or refund. This policy does not restrict your rights under applicable consumer law.

Before sending anything back

Please contact our team for return instructions before shipping an item back. We will confirm the return address, whether a return is needed and the applicable shipping arrangements for your case.

For change-of-mind requests, contact us before opening the pouch. Acceptance depends on the condition of the product and the circumstances; no automatic change-of-mind return promise is made here.

Cancellation requests

If you need to cancel or correct an order, contact us as soon as possible with the order number. We will check its processing and dispatch status and explain the available options.

Refunds

Once a refund is approved, our team will confirm the amount and the refund method. Online-payment refunds are normally routed through the original payment method where supported; for a COD order, we will agree an appropriate refund method with you.

The processing estimate will be shared when your refund is approved. Bank or payment-provider processing may affect when the funds appear. Never share your OTP, PIN or password to receive a refund.

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